If you continue to browse this website (for bookings, checking availability, contacting us etc), you are agreeing to comply with and be bound by the following terms and conditions of use.

The website https://weescape.ie/ referred to as "the website".

The use of this website is subject to the following terms of use:

These website pages are for your general information and use only and are subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Ireland.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Data collection and use, including data collection and use of personal information is governed by our Privacy Policy which is incorporated into and is a part of this Agreement.

These booking conditions, together with our privacy policy and any other written information are being brought to your attention prior to making a booking and by continuing to book with us, you are agreeing to be bound by the terms and conditions and privacy policy set out within. 

In these booking conditions references to ‘you’ and ‘your’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Our escape rooms are suitable for players over the age of 9. Children under 9 years of age can play only as part of a group of adults since our rooms are not designed to be child-safe and contain items, such as cupboard doors and small objects, that could be hazardous to small children whilst accompanying adults are distracted by the game.

If all players in a team are under the age of 16, please be aware that you must arrange for a supervising adult to join the team in the game. 

For multiple team bookings, you will require one adult per each team of underaged players 

For health and safety concerns, we cannot accept teams larger than 6 players in one escape room. This includes accompanying adults.

Where a customer is booking tickets on behalf of themselves and other members of a group, that person must be authorised to make the booking on the basis of acceptance of these Terms and Conditions by all persons involved in the booking and by a parent or guardian for anyone under 18 years of age when the booking is made.

Bookings can only be made via the online booking system on our website or in person at our business premises. You are entirely responsible for entering your details correctly on our online booking system.

You are responsible for ensuring that all of your group of players arrive at the time stated on your booking confirmation, which is generally 10 minutes before your game start time. 

Games will not be delayed for late arrivals, although we will allow late arrivals into the room after your escape game has begun, but not more than 20 minutes into the game. Please note that the 20 minutes cut-off time only applies to our escape rooms. 

If none of your party has arrived 20 minutes after your booked game start time, this will be treated as no-show and we will have to refuse entry to your game. No refund or rescheduling is available for no-shows.

It is your responsibility to make your way to our business premises to play your game at the time stated on your booking confirmation. We do not provide parking or other travel arrangements and any travel information provided on our site is only done so as an aid to planning your visit. We cannot be held responsible for any failure of transport arrangements that result in your booking being a no-show.

You will be asked to read and sign a waiver prior to entering and participating in the escape room. This waiver represents your consent, understanding an agreement to participating in the escape room. 

No video recordings or photos are allowed inside the rooms. You are expected not to use any video/audio recording device during the game (this includes, without limitation, mobile phones, recording devices and cameras), unless a different arrangement has been made with our venue prior to your booking (i.e. film and production crews etc.).

If you are a blogger, vlogger, press representative planning to film or take photos at our venue for review purposes, then please get in touch with us in advance to discuss.

We expect you and your group not to disclose any details of the game directly or indirectly to any third-party members. Our games are our intellectual property and you are not permitted to use this in any way without our written consent. You accept that any such disclosure or use may constitute an infringement of our intellectual property rights. 

We are entitled to charge our customers for any damage which is intentional and/or caused by misuse of company property within the briefing area(s) and the escape room(s).

While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees. People under the influence of alcohol or drugs may be turned away or removed from our premises by our employees and their booking cancelled or ceased early with no refund.

We do not tolerate any kind of bullying or harassment towards our employees and we reserve the right to remove from our premises any person who is violent, abusive, threatening or disruptive or whose behaviour is causing distress to other customers or employees, with no refund for booked. 

Food and drinks are not allowed inside the escape rooms and alcohol consumption is strictly forbidden within our premises, unless you have obtained the management’s consent.

You will receive a briefing statement by the Game Master (GM) prior to entering the Escape Room. After learning the rules and objectives of the game and receiving the information provided at the briefing, you and your group will participate in the event at your own risk. We are not liable for any damage caused to persons, possessions or materials by your failure to follow the instructions given before the event.

CCTV will be used to monitor you and your team during the course of the game. This includes video monitoring as it is an essential part of running your game. 

We make all reasonable efforts to ensure that all prices shown on our website are correct at the time of going online.

We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any booking that you have already placed.

Details of our pricing can be found on the website. WeEscape uses per person pricing. In the event that the number of player changes on the day:

If there are more players than the original booking, the difference must be paid at the time of participation.

Please note, in this case we charge €15 for every single person.

If there are less players than the number booked originally the difference cannot be refunded. (For this reason we suggest to book conservatively with a definite number, you can always add more players later.) 

Payment for the escape game(s) will be due in full at the time of participation. Price and payment details will be confirmed during the booking process prior to payment and on your booking confirmation. Your chosen payment method will be charged as indicated during the booking and payment process.

We accept payment in cash on our premises or by credit card or Stripe on our website, through our secure booking service supplier Stripe.

Booking confirmations shall be sent to you automatically via email and contain our contact details and the following information.

Your booking confirmation is also your ticket to the escape room and valid for up to the number of people shown on the booking confirmation.

Your booking confirmation email is also proof of payment and will gain you entrance to our premises. You need to present your booking confirmation email either as a print out, or on a mobile device to gain entry.

Without the booking confirmation email you may be denied entry if you have no other proof of identity.

WeEscape is not in a position to offer you a refund in the event of cancellation save in the case of a limited number of exceptions which include:

death, illness, acts of God, accidents and incidents

errors made when booking* (e.g. accidentally booking the wrong time slot/date)

Please note that we can not refund in case of travel disruptions, misreading the date/time of a booking or team members dropping out, but we will do our best to help you reschedule when possible.

Each refund or reschedule request will be reviewed on a case-by-case basis. If you need to cancel/reschedule a booking please get in touch at info@weescape.ie quoting your booking reference number and specifying the date you want to reschedule for and the reason you are rescheduling/cancelling.

As a consumer, you have certain legal rights with respect to the purchase of services.

 For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or the Consumer Association of Ireland.

Nothing in these terms and conditions is intended to affect your statutory rights

These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, Irish Law

We accept no liability for consequential losses incurred as the result of the cancellation or premature cessation of a booking under any circumstances. The absolute limit of direct liability relating to anyone booking shall be the full amount paid by the customer for that booking.

You undertake to act carefully whilst within the experience and will not take unnecessary risks such as climbing on unsafe surfaces that are not designed for that purpose. The game does not require such activities and customers are made aware of that by staff during the briefing. You are responsible for your own safety during the experience.

Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or subcontractors) or for fraud or fraudulent misrepresentation.

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.

Such causes include, but are not limited to: acts and omissions of landlords, power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control.

In the event of an unforeseeable ‘Act of God’ the company and its staff and managers are not liable for an impeded exit due to being voluntarily locked in a room. You acknowledge that this might delay your exit from the building in the event of such a situation, but that there is an efficient emergency exit strategy and an exit button.

We welcome feedback and suggestions from you. You agree that any feedback you give to us about the Service belongs to us. We may use feedback without restriction

You permit us, for marketing purposes, to advertise the fact that you use the Service. We may use your name, logo and trademarks in our publicity or marketing materials and you grant us all rights necessary to do this. You may withdraw this permission at any time by emailing a request to info@weescape.ie.

If an Irish Court deems a provision of these Terms of Service to be unenforceable the remaining provisions shall remain in force.

At our complete discretion, we may either terminate the agreement, issue a notice; or take legal action if you:

Fail to pay any amount owed to us within 30 days of the due date;

Are in material or persistent breach of these Terms of Service;

Fail to remedy a breach within 30 days of a notice requiring you to remedy that breach;

Are insolvent, bankrupt, unable to pay your debts, enter into any agreement with your creditors, or enter into administration;

Are in breach of any applicable law.

This data protection and privacy policy (this " Policy") explains how personal information is collected, used, and disclosed by WeEscape and its business partners. This Policy applies to visitors and users of WeEscape’s website, bookings and other services.

By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy.

WeEscape is responsible for, and must be able to demonstrate, compliance with the following Data Protection Principles: 

Personal data shall be:

Processed lawfully, fairly and in a way that is transparent to the data subject

Collected, created or processed only for one or more specified, explicit and lawful purpose 

Adequate, relevant and limited to what is necessary for those purposes 

Kept accurate and, where necessary, up to date 

Retained no longer than is necessary 

Kept safe and secure 

These provisions are binding on every data controller, including WeEscape and any failure to observe them would be a breach of the GDPR and Data Protection Acts. Further explanation of each principle is outlined below.

WeEscape must keep your data safe and secure and must take appropriate security measures to protect personal data from:  

unauthorised access;

inappropriate access controls allowing unauthorised use of information;

being altered, deleted or destroyed without authorisation by the “data owner”;

disclosure to unauthorised individuals;

attempts to gain unauthorised access to computer systems e.g. hacking;

viruses or other security attacks;

loss or theft;

unlawful forms of processing.

It is your responsibility to review this Privacy Policy carefully, especially before providing us any personal information. The use of information collected through our service shall be limited to the purpose of providing the service for which you have provided the information.

WeEscape reserves the right to amend this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

If you access or use the WeEscape website after any amendment to this Privacy Policy, you acknowledge that you have read the updated version of this Privacy Policy. Unless otherwise stated, our current Privacy Policy applies to all the personal information we have about you.

When booking via our site you may be asked to enter your name, email address, postal address, phone number or other details which are required in order for us to provide the service.

We may collect information from you when you place an order, subscribe to a newsletter, fill out a form, enter a competition, contact our customer service team or provide us with feedback on our products or services.

Please note that WeEscape may collect sensitive personal information from you in the course of providing services to you (in particular, information as to whether you have a disability/ medical issues).

All personal information that we may require will be collected, used and held in accordance with the provisions of the General Data Protection Regulation (GDPR) and your rights under these regulations.

We use your data for the purpose of bookings and payments and to ensure that any medical issues or disability are brought to light and to assist you in having the best user experience possible while playing WeEscape. If you have an accident or if there is any incident, complaint or grievance, we may also keep a record of this. 

If you provide us with sensitive personal information such as that relating to a medical issue or a disability, we will use this for the purpose of facilitating your visit at our premises and making sure that you get the best experience.

We keep information while you're our customer and after you've left us.

We use your information to provide you with the services you have selected and for a variety of other reasons.

For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had a booking with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services.

In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Site as safe as possible. We also use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or when we accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider, Stripe and financial details are not stored or processed on our servers.

Should a data breach occur, we will notify you via email within 1 business day.

All usage of CCTV other than in a purely domestic context must be undertaken in compliance with the requirements of the Data Protection Acts. Extensive guidance on this issue is available on the Data Protection Commissioner’s website.

In summary, all uses of CCTV must be proportionate and for a specific purpose. As CCTV infringes the privacy of the persons captured in the images, there must be a genuine reason for installing such a system. If installing a CCTV system, the purpose for its use must be displayed in a prominent position.

CCTV is used in the context of WeEscape to assist players in the game, to provide clues and to ensure the safety of players.

We collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies.

Cookies are used to enhance your experience of the Website and Social Media and to provide certain facilities on the Website and Social Media. 

We work with third-parties that place cookies on our Sites to provide their services, including:

Analytics/Measurement: we use third-party analytics cookies to gain insight into how our visitors use the Sites, to find out what works and what doesn't, to optimize and improve our Sites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Sites. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our Sites after they have been shown an online advertisement, which may include advertisements on third-party websites.

Remarketing Pixel Tags: we may share website usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Sites and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Sites. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on our Site during earlier browsing sessions.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since all browsers are a little different, look at your browser's Help Menu to learn the correct way to modify your cookie preferences.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. This won't affect, however, your user experience nor make your experience on our Site less efficient.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Occasionally, at our discretion, we may include, link to or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

When WeEscape processes personal data, the individual whose data we are processing is exposed to risks. A Data Protection Impact Assessment (DPIA) is the process of systematically identifying and minimising those risks as far and as early as possible. It allows WeEscape to identify potential privacy issues before they arise and come up with a way to mitigate them. 

Apart from the right to be informed about how we use your personal data (the purpose of this Privacy Policy), you also have the following rights:

To update your personal data. You can update or amend your information by contacting us via info@weescape.ie;

To ask us to delete your personal data;

To get a free copy of your personal data. A subset of your data (limited to data that you have provided to us) is available if required;

To object to the processing of your data and have it restricted. There may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request;

To review some automated decision-making or profiling (automated processing to determine certain things about you);

The right to make a complaint to the Information Commissioner - See https://www.dataprotection.ie/ (if you think that any of your rights have been infringed by us).

 

To exercise any of your rights, you will need to contact our customer care team . You will need to provide the following information so that we can verify your identity:

a colour copy of your passport, driving licence, birth certificate or utility bill;

a booking confirmation reference number

 

WeEscape is required to respond to your request within 1 month. 

When requesting a copy of your personal data, you can also do this via post.

WeEscape reserves the right to charge an admin fee or refuse a request where requests for data are clearly unreasonable or excessive, particularly if they are repetitive.

Address – The Data Protection Officer, WeEscape, Mary’s Street, Cork/Email - info@weescape.ie 

WeEscape reserves the right to amend or revoke this policy at any time without notice and in any manner in which the WeEscape sees fit.